Privacy Policy
Last updated: September 1, 2025v2.4.1 (Current)1. Introduction
At CoinsAQ, privacy is part of the product experience. This Privacy Policy describes how we collect, use, and handle personal information when you use our websites, applications, portfolio tools, wallet integrations, and market intelligence services. Our goal is to give users useful context without asking for unnecessary access.
By using CoinsAQ, you consent to the data practices described in this statement. We use a privacy-aware approach to product data: the app should feel calm and simple, while the underlying systems remain clear about what is collected, why it is needed, and how you can manage it.
2. Data Collection
Account Identity
Name, email address, login details, support history, and account information needed to operate the product and provide assistance.
Transaction Data
Billing information, subscription tiers, and historical payment records processed through secure gateways.
Technical Telemetry
IP addresses, browser type, device identifiers, app diagnostics, and operational logs used to keep the website and application reliable.
3. How We Use Your Data
Service Operations
Maintaining and improving CoinsAQ infrastructure, portfolio syncing, market data views, account access, and product reliability.
Security & Compliance
Monitoring suspicious activity, protecting account sessions, reducing abuse, and keeping wallet or exchange connections limited to intended access.
Communications
Providing critical updates regarding your account, technical notices, and essential policy changes.
4. Third-Party Sharing
We do not sell your personal data. We share limited data with service providers only when needed to run CoinsAQ, secure the product, process payments, deliver email, or support analytics.
CoinsAQ may share data with trusted providers that help operate cloud infrastructure, authentication, analytics, payments, email delivery, error monitoring, customer support, and connected integrations. These providers may only use your information to provide services to CoinsAQ and must maintain appropriate confidentiality and security controls.
6. User Rights
The Right to Access
Request a full export of all personal data we hold about you at any time.
The Right to Erasure
Permanent deletion of your account and associated portfolio, preference, and support metadata where deletion is legally and operationally permitted.
Questions about our privacy practices? Contact our Data Protection Officer at [email protected]